redesign | travel: Amex tries to reinvent the airport lounge

The phrase “airport lounge” can mean very different things, depending on what country’s flag flies at the airport in question.

Centurion Lounge SFO entranceIn Europe and Asia, many lounges are indulgent retreats with hot food and complimentary top-shelf wine, beer and booze. In the United States, they generally stop at free snacks and rail drinks — but anybody can buy a membership, instead of that privilege being reserved for premium-cabin and exceptionally frequent flyers.

American Express’s small network of Centurion Lounges (Las Vegas, Dallas-Fort Worth, LaGuardia and San Francisco, with Miami coming this spring) aim to bridge that gap. They offer the cuisine and cocktails of a lounge you might find at Heathrow or Frankfurt at roughly the price of an American Airlines Admirals Club, Delta Sky Club, or United Club membership — with an Amex Platinum card included.

Continue reading “redesign | travel: Amex tries to reinvent the airport lounge”

redesign | UX: Why the American Express mobile app is one of the best in fintech

 

I love the American Express mobile app for one big reason: it turns boring credit card data into visual, actionable information.
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Whereas many apps just show you your transactions in a manner not much different from your monthly statement, AmEx lets you analyze transactions.IMG_0006

You can see some of the tools above. And it’s not just pretty charts. Continue reading “redesign | UX: Why the American Express mobile app is one of the best in fintech”