Category Archives: ux

redesign | ux: Lists should be presented in an easy-to-understand order

How could this experience be improved?

Notifications.

Notifications screen in iOS.

This is so bizarre that I can’t believe Apple missed it. The notification settings screen is in no discernbile order.

If you want to turn off or change notifications, you have to scroll through the list until you find what you’re looking for.

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redesign | ux: Localization should be personalized

How could this Uber experience be improved?

Uber dialog

The text in the dialog here is in Spanish. It’s of no use to me, who speaks only English. Uber knows my language preference because I use it primarily in the United States to get cars in the United Statest.

It’s extra frustrating because the prominence implies that it is imporant.

Messages like this should (ideally) be translated into the language of the user.

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redesign | retail: Target’s new in-store tablets miss the bullseye

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Target has a history of trying to keep their stores fresh, with user experiences and industrial design that is cohesive and friendly. They don’t always succeed, but the latest changes have been interesting, as Target upgrades their in-store price check experience. It’s important to focus on delivering the features people need, and not more.

One area where Target is trying to improve the user experience is the price check scanners that are placed around the stores, usually at the end of aisles, next to a red phone.

Target is no stranger to technology. They use iPod touch in custom cases with barcode scanners built in to manage inventory and print tags for the shelf with a wirelessly paired printer.

iPod touch with scanner

iPod touch with scanner

Wireless label printer

Wireless label printer

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redesign | UX: Why the American Express mobile app is one of the best in fintech

 

I love the American Express mobile app for one big reason: it turns boring credit card data into visual, actionable information.
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Whereas many apps just show you your transactions in a manner not much different from your monthly statement, AmEx lets you analyze transactions.IMG_0006

You can see some of the tools above. And it’s not just pretty charts. Read more…

redesign | UX: A human-centric approach to design is what makes this page great

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Easy passwords

There are a couple of things that I really like about this site.

The first is the use of easy, human readable passwords. Where some companies use complex order numbers, sometimes 20 or more random alphanumeric characters, this site uses words that will stick in your head. What would you rather say to a customer service agent: miffed-wispy-crab or JKS421DA9oC?

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redesign | apple: What’s wrong with how Siri is responding to a request to send a message?

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The big issue here is that Siri says “I’ll send your message.” Was it sent? Or is it stuck somewhere? Will it be sent immediately or 10 minutes from now?

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Comments: Comments Off on redesign | apple: What’s wrong with how Siri is responding to a request to send a message? Posted by: Categories: apple, siri, ux

redesign | google: What’s the most obvious thing wrong with this Google Maps experience?

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Google is telling us “No route found”. This a fairly simple request, from my location to Target. But Google didn’t check to see if there was connectivity before presenting the error message. This shows a common problem in UX design.

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redesign | apple: How would you improve this iMessage experience?

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There are three keys to solving this puzzle:

  • The hashtag #lowbandwidth.
  • The E indicator in the status bar, showing that the phone is on and Edge network.
  • The stuck “Sending…” indicator.

My answer here is to fall back to SMS when the data network doesn’t work. Apple has created its own messaging system that runs over your phone’s data connection. In most cases, this is good. It allows Apple to deliver a richer set of features, free international messaging and can be faster.

But SMS is more robust because it uses a separate signaling channel. (This is why you should use SMS in emergency situations.)

One of my frustrations with a lot of mobile design is that it ignores low-bandwidth use cases. That’s important for areas where there is sparse coverage. It’s also important if you want your app to work reasonably well in international markets.

Some other answers from Twitter:

This really works best in normal- or high-bandwidth situations. Pre-fetching also uses data that a user on a metered data plan might not want to use.

I use Glympse for this, largely out of habit. But the latest version of iOS does include sending location.

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