redesignQuiz: Why was I able to buy a $140 Virgin America ticket from Expedia for $91?

Difficulty level: Hard. But you can solve this without detailed knowledge of the airline industry.

Last night, I was trying to a book ticket LAX-SFO on July 14. I’m going to YxYY in Palm Springs and need a way to get back home. Around 9:55, I did a Kayak search, as I often do, to start the process. I saw that Virgin America had a fare of $91. I went to the Virgin America site and saw the $91 fare. After I selected the seat, I got a message that my seat was taken. I re-ran the search and saw that the lowest fare on July 14 was now $140. I checked on Priceline. Same thing.

I looked at the clock. It was now 10:03. I knew exactly what to do: I went to Expedia and booked the ticket for $91. In addition to inconveniencing me, Virgin America lost whatever they have to pay to Expedia.

Why was I able to book the ticket for $91?

Note that this is not a one-time fluke where there is a fare mistake. I have taken advantage of those in the past; I once flew roundtrip business class to London for less than $91.

If you’re in the travel industry, instead of commenting, please send your answer to redesign@agrawals.org.

The solution is here.

1 Comment

  1. You used Expedia’s “best price guarantee,” yes?

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