Welcome to redesign | mobile

Welcome to redesign | mobile, a new kind of marketplace.

redesign | mobile was born of my frustration with the difficulty in finding professionals for hire, especially for quick questions and small one-off projects. Finding a lawyer, user interface expert, SEO, small business guru can be difficult. Even if you find one, it’s hard to judge the quality beforehand. The time and cost to negotiate an agreement is enough to prevent a lot of questions from being asked and a lot of answers from being given.

I’ve looked for attorneys in the past to review a document. The representation agreement was twice the length of the document I wanted them to review! Paying them was equally difficult, as they only accepted checks. If you have a 10-minute question, it’s not worth the overhead to go through this process.

redesign | mobile is changing that. We provide a way to connect with qualified professionals quickly. We check their academic credentials and professional certifications.

More importantly, you can read expert analysis by the professionals before you pay a penny.

If you decide to pay, you can easily use a credit card online.

Our initial focus areas are:

  • Consumer technology
  • Personal finance
  • Travel
  • User interface design
  • Apple products and design
  • Law
  • Retail experience design
  • Payments technology
  • Freelance writers

These reflect the expertise of our contributors.

Have a service that you’d like to provide? Email amy@redesignmobile.com. Do we already have providers in your space? Not to worry. We want to connect exceptionally smart people with those looking for help. We’re always happy to have more.

redesign | news: The Washington Post

The Washington Post | May 15, 2015

Why Google and Facebook won’t suffer the same fate as AOL

Our CEO, Rakesh Agrawal, writes for The Washington Post on why Google and Facebook won’t suffer the fate of AOL.

With Verizon finally putting an end to the misery of AOL’s decade and a half long decline, some are wondering whether today’s juggernauts — Facebook and Google — will face the same fate. The answer is unequivocal: No.

To understand why, it’s helpful to look at why AOL went from being the No. 1 Internet provider in the country to a has-been outpaced by companies such as Facebook and Google. Facebook is worth more than 50 times the acquisition price for AOL. Google nearly 100 times.

redesign | ux: Lists should be presented in an easy-to-understand order

Connect buttonRakesh Agrawal is an expert in product design, having designed products for leading companies such as Microsoft and Aol.

How could this experience be improved?


Notifications screen in iOS.

This is so bizarre that I can’t believe Apple missed it. The notification settings screen is in no discernbile order.

If you want to turn off or change notifications, you have to scroll through the list until you find what you’re looking for.

Read more…

redesign | ux: Localization should be personalized

Connect buttonRakesh Agrawal is an expert in product design, having designed products for leading companies such as Microsoft and Aol.

How could this Uber experience be improved?

Uber dialog

The text in the dialog here is in Spanish. It’s of no use to me, who speaks only English. Uber knows my language preference because I use it primarily in the United States to get cars in the United Statest.

It’s extra frustrating because the prominence implies that it is imporant.

Messages like this should (ideally) be translated into the language of the user.

Read more…

redesign | news: Bloomberg View

Bloomberg View | May 8, 2015

Will White-Collar Work Get an Uber Disruption?

Last week, a former PayPal and Microsoft executive, Rakesh Agrawal, introduced redesign|mobile, a web-based marketplace for skilled labor. Agrawal once worked for the expert network Pacific Crest Securities as a contractor who hopped on the phone to explain certain tech topics to hedge funds and mutual-fund managers.

He’s essentially replacing the expert network idea with software that matches clients with consultants, lawyers and other professionals who can answer questions about legal issues, personal finance, the tech industry, communications and business strategy. But instead of working with huge institutional investors who pay thousands of dollars, he’s serving individuals and charging tens of dollars.

redesign | bio: Chuck Marshall

Chuck Marshall

Who am I?

I’m a consumer protection lawyer. A class action specialist. I’m a true believer in the successful intersection between great products and great consumer experiences. Unfortunately, the marketplace is not always a fellow believer. Connect button
As a result, I spent 15 years fighting for the little guy against some of the largest corporations out there, trying to force that nexus. I also spent several years on the corporate side, representing companies such as Wells Fargo and Bank of America, defending against class actions that would have forced changes benefiting neither consumers nor corporations. After all these years, one point of clarity is that consumers and corporations would be better off working with each other before the lawyers come out.

Why I chose redesign | mobile

Read more…


redesign | travel: Centurion Lounge at Las Vegas raises the bar for sky lounges

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I am not a 1 percenter. I drive a 13-year-old car, shop for groceries at Costco and buy most of my furniture on Craigslist. Yet I definitely felt I had joined the most elite class Read more…

Comments: Comments Off on redesign | travel: Centurion Lounge at Las Vegas raises the bar for sky lounges Posted by: Categories: travel

redesign | work: Don’t try distributed work without structure — but be your own architect

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I fell in love with the wrong man — I mean, I fell in love with the right man with the wrong job. My husband is a pilot, and we have made five interstate moves in seven years. I landed professional jobs for the first three moves, but I threw in the towel after yet another interstate move, this time with a toddler in tow. Read more…

redesign | payments: Finally, proposed protections on prepaid banking products

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In November, the U.S. Consumer Financial Protection Bureau (CFPB) published proposed regulations seeking to protect consumers in a market that has mostly been ignored: prepaid banking products.

The prepaid product market has grown from a $1 billion business in 2003 to an estimated $100 billion in 2014, with no signs of slowing. About 8 percent of all U.S. households use prepaid card and accounts, representing the growing number of people without bank accounts. Typically, prepaid accounts provide a way to pay bills electronically or purchase items online for those without credit or debit cards.

What exactly are prepaid banking products? Mostly preloaded and reloadable debit cards, but the proposed regulations extend beyond any plastic in your wallet. The CFPB also seeks to regulate electronic code or any device designed to store prepaid funds or capable of being loaded with funds. That means the regulation would cover not only physical prepaid cards such as those issued by employers to pay wages or those provided to pay government benefits (such as unemployment), but also electronic wallets such as PayPal, Google Wallet or Venmo.

Read more…

redesign | transport: Uber’s transportation revolution is part of something much bigger

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Uber has revolutionized urban transportation in the past two years. The change, so far, is just the tip of the iceberg.

Uber and other alternative transportation providers such as DriveNow, car2go and more than a dozen bike-sharing services will combine with public transportation to completely reinvent the urban core.

Among the changes we can expect in urban cores:

  • Less congestion.
  • Fewer people circling for parking.
  • Parking lots becoming much less valuable, and the spaces being put toward more valuable uses.

car2go is a service that allows one-way car rentals within a city. Instead of having to return a car where you found it, which is the case with Zipcar, you return it to a designated zone and metered parking is included. At 41 cents a minute, the cost is often competitive with public transportation. In the United States, car2go operates in Seattle, Portland, Austin, San Diego, Denver, Los Angeles, Washington, D.C., and a few other cities. It doesn’t operate in San Francisco because of the city’s refusal to grant the company the necessary permits.

Read more…