Welcome to redesign mobile

1 Jul

We have built a great team to launch redesign mobile.

We are focused on big ideas that can change the world. We are also huge fans of great design.

In June, we had our first recruiting week.

Stay tuned for more.

In the meantime, follow @rakeshlobster@cdm57_2000@saranordmann, @vmarks.

redesignAnswer: Paper statements are more convenient

27 Aug

From Skitch (6)

I’m not a Luddite (clearly). I’m an environmentalist.

But the process for getting online statements is convoluted. Every bank has their own log in system. Everyone has their own archiving rules. Sometimes the format online doesn’t include the same information that the paper statement does.

It’s not hard to miss a statement alert in your email along with the hundreds or thousands of emails you get a month. This could easily lead to a pile of late fees and interest charges. Some issuers do a good job of identifying auto pay in their e-statements; some do a terrible job.

It’s next to impossible to search across the statements from issuers. Ironically, I scan all the paper that is sent to me and then shred them. (I scan them into Evernote to make them easily searchable.)

The paper also serves as a reminder that I need to pay the bill.

What would get me to move to digital statements?

  • If I could get them in secure email, just as easily as I get them in the physical mailbox. 
  • Better design of online statements.
  • An easier way to access them.

redesignAnswer: Paper statements are more convenient

27 Aug

From Skitch (6)

I’m not a Luddite (clearly). I’m an environmentalist.

But the process for getting online statements is convoluted. Every bank has their own log in system. Everyone has their own archiving rules. Sometimes the format online doesn’t include the same information that the paper statement does.

It’s not hard to miss a statement alert in your email along with the hundreds or thousands of emails you get a month. This could easily lead to a pile of late fees and interest charges. Some issuers do a good job of identifying auto pay in their e-statements; some do a terrible job.

It’s next to impossible to search across the statements from issuers. Ironically, I scan all the paper that is sent to me and then shred them. (I scan them into Evernote to make them easily searchable.)

The paper also serves as a reminder that I need to pay the bill.

What would get me to move to digital statements?

  • If I could get them in secure email, just as easily as I get them in the physical mailbox. 
  • Better design of online statements.
  • An easier way to access them.

redesignAnswer: The trapezoidal package contained an iMac

26 Aug

 

 

From Skitch (3)

 

This package contained an iMac.

There are two things wrong with this packaging:

  • The trapezoidal shape doesn’t stack or fit well in delivery trucks.
  • Very few packages come in a trapezoidal shape. Thieves are more likely to notice this and assume that it contains a high-value item. (And they’d be right a large portion of the time.)

redesignQuiz: What is wrong with this packaging?

25 Aug

Difficulty: Easy

(HINT: In case you can’t tell from this image, the side is trapezoidal, not rectangular.)

From Skitch (3)

Provide your answer here.

redesignAnswer: My first transaction on Amazon was for $300

19 Aug

Amazon local balance

In testing the new Amazon Local Register yesterday, my first transaction was for $300.

Amazon didn’t make any money on this transaction. (Nor will they make money on a lot of the transactions on Amazon Local Register at the 1.75% rate.)

There was a mistake in the original image of my transaction. (Sort of.) I needed to show the card and the original load value, so I made the card facing forward. In order for it to actually read the card, the mag stripe needs to be facing the camera.

photo

redesignAnswer: The Square/PayPal charge was to cash out balance on PayPal debit card

18 Aug

The purpose of the transaction on Friday was to use up the remaining value of a PayPal debit card that I had purchased for test purposes. The PayPal debit card is a poor value compared with products like Walgreens Balance Financial and American Express’s Bluebird. T-Mobile customers also have a better value with T-Mobile’s prepaid card.

PayPal charges a monthly fee of $5. Rather than paying another fee, I decided to use up the remaining balance by charging myself with Square.

The total transaction amount was $3.75. Square did not make a profit on the transaction. (Come on, you know me! Did you really think I’d let Square make a profit?)

A number of people commented that I made a mistake by leaving my debit card number in plain view. I don’t make such mistakes. My credit card numbers in social media are like sideboob on TV: you think you’re seeing something, but you’re not. If you see a credit or debit card number, it’s a clue. (In this case, a clue that there was no money on the card.)

redesignAnswer: If this chart started with 0 on the Y axis, the line would be flat

15 Aug

 

screenshot2

 

At first glance, this graph implies that U.S. cash transaction volume is plummeting. But look at the right side. The axis starts at $1,300 billion. If this graph had 0 on the Y axis, the line would essentially be flat. As posted, the graph is highly misleading.

Not using zero as the basis of the Y axis can be useful in certain cases, like analyzing short-term price movements in a stock. But this is a terrible use of it. Or maybe it’s a great use — because the writer wants to make a point unsupported by the data. But it’s still wrong.

Bonus error pointed out by a reader: The “We Are Here” line shows us between 2013 and 2014. We’re between 2014 and 2015.

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